This Refund Policy is provided and enforced by Lu'an Lianweiyan Clothing Co., Ltd, the operator of www.keemie.com.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be returned in its original condition, including being unworn, unused, with all original tags attached, and in the original packaging. A valid receipt or proof of purchase is required.

To initiate a return, please contact us at service@keemie.com.
All return requests must be approved before being sent back. Returns sent without prior authorization will not be accepted.

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

If you have any questions regarding returns, please contact us at service@keemie.com.

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect upon arrival.
Specific details regarding return shipping costs will be communicated during the return approval process.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom-made or personalized products

• Underwear

• Rush order or expedited service fees

• Sale items

• Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a return request.

Exchanges

To receive a replacement item as quickly as possible, we recommend returning the original item first.
Once your return is approved, you may place a new order separately for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing a justification.

Returned items must meet the same return conditions described above: unused, unworn, with tags attached, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@keemie.com.

Contact Information

If you have any questions about this Refund Policy or need assistance with a return, please contact us at:

Lu'an Lianweiyan Clothing Co., Ltd
Email: service@keemie.com