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Frequently asked questions
What is the return policy about Keemie ?
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To qualify for a return, the item must be returned in its original condition—unworn, unused, with all original tags attached, and in the original packaging. A valid receipt or proof of purchase is also required.
To initiate a return, please contact us at service@keemie.com.
Please note that all returns must be approved before being sent back.
Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at service@keemie.com.
How much does shipping cost?
Shipping costs are determined based on your order amount, selected shipping method, and destination. Specific fees will be displayed at checkout.
Economic Shipping (USA): The standard rate is US$12.99. However, shipping costs may vary depending on the destination and the specific products ordered. To obtain an accurate shipping fee, please add the desired products to your cart and enter your address at checkout to calculate the exact shipping cost.
When will I get my order?
Orders are typically processed within 3-5 business days.
Please note that processing may take longer during holidays or promotional events. Additionally, some items may have specific processing times, which will be noted in the product description. We appreciate your understanding.
- Standard Shipping:USA: Approximately 5-7 business days
- International: Approximately 10-20 business days
- Express Shipping:USA: Approximately 2-3 business days
- Economic Shipping (USA):USA: Approximately 7-10 business days
Please keep in mind that actual delivery times may vary due to external factors, such as destination, weather, or transportation delays.
Where are your products manufactured?
Our products are manufactured in reputable factories in China, where we can access high-quality fabrics and skilled craftsmanship at competitive costs. Every item goes through multiple quality-control checks to ensure it meets our standards before it reaches you.
